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Job Purpose:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Principal Accountabilities: 

·        Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

·        Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

·        Issuance of job orders and delivering them to service section

·        Closing of job order upon finished job order reports coming from service section

·        Determine charges for services requested and arrange for billing.

·        Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

·        Refer unresolved customer grievances to designated departments for further investigation.

·        Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

·        Record, update and maintain customer information on company’s CRM system.

·        Promote sales of new or additional services or products.

·        Follow-up customer satisfaction levels, record responses and escalates unresolved claims to call center section head

Education:

  • Bachelor degree.
Experience:
  • Fresh graduate and up to 4 years of experience in customer service
  • Experience in appliances service
  • Proven customer satisfaction record
Skills:
  • Exceptional communication both written and verbal
  • Team work skills.
  • High end customer service
  • Ability to work in a high paced environment and to multitask
  • Problem solving
  • Decision making
  • Negotiation skills
  • Customer service skills
  • Excellent computer skills (MS Office, CRM software)
Behaviors/Attributes:
  • Highly organized
  • Diligent and conscientious
  • Team player/commitment to group goals

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